We want you and your patients to be 100% Satisfied.

 

Which is why we are offering a satisfaction guarantee on Bausch + Lomb ULTRA® ONE DAY contact lenses.

 

Satisfaction Guarantee Fulfillment Process

 

Please Note: Any Bausch + Lomb product which has a suspected manufacturer fault may be returned for analysis as per our standard product complaints procedure. Please contact our Product Complaint Team at: productcomplaints.uki@bausch.com to report any issues experienced with our products.

If your patient is not satisfied with either their Bausch + Lomb ULTRA® ONE DAY contact lenses, you can return them for credit providing the product:

  • Has a minimum of 12 months shelf life
  • Is returned within 60 days from date of invoice
  • Is returned together with the original paperwork/order details

 

Step 1

Please use this link below to start the process

Please read the Instructions for Use (IFU) for important product use and safety information.

Bausch + Lomb ULTRA, MoistureSeal and 3-Zone Progressive are trademarks of Bausch & Lomb Incorporated or its affiliates.All other product/brand names and/or logos are trademarks of their respective owners.©2025 Bausch & Lomb Incorporated or its affiliates.UOD.0026.IE.25; UODMF.0009.IE.25; UODMF.0010.IE.25